| Mar. 31st, 2005 @ 08:19 am Online Support Services (Pre-conference,16th ICCTL - Jacksonville, FL) |
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Notes: Online Student Support
Wednesday, March 30, 2005
Starting w/ a group activity “swiped” from another program. The group is taking a trip and you list what online services we will need.
Travel, Accommodation, Transportation, Activities
We decided we needed a general service, and macro and micro.
General: Google
Macro: Travelocity
Micro: Time Out London
Oh yeah, we switched from Tahiti to London.
Now take this exercise and transpose to academic support.
General: Students need a good search engine; a well designed web site (accurate and helpful links will work to mitigate the need for a search engine); a good FAQ.
Macro: Help with using Blackboard
Micro: Help with the course itself
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They have a online professor certificate program for adjuncts – it’s a nice benefit.
Email Victoria McGlone for more information.
Every new faculty member is assigned a mentor to help them through the process of teaching. The mentor is an adjunct or full professor who is given a stipend to mentor up to ten other faculty.
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FCCJ (Florida Community College, Jacksonville) Learner Support Center:
“The mission of the Learner Support Center is to serve the college community and meet the needs of distance learning students through: technical support services, admissions and registration assistance, academic advising, and college-wide information . . . the vision for the Learner support Center is to provide high quality response to the needs of distance learners that is focused on learner outcomes.”
Two teams: Technical Help Desk & Information and Student Services.
Hours are M-R 7a-10p, F 7a-5p and four hours on Saturday morning and Sunday afternoon. Remains open during the breaks.
Many ways for people to contact them – phone, toll free phone, fax, email. See:
http://www.distancelearning.org/learnersupport/index.html
Click on Technical Help Desk link to see the systems alerts.
Here is their problem report form:
https://secure2.fccj.edu/lsc/sproblem.html
which informs MAGIC.
They use Captivate for tutorials, but they are interactive – like the online Bb inst. – we should look into that. This would address in the hands-on approach that Sandie stresses.
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FCCJ On-line Student Services:
Major areas include career development, application, financial aid, college orientation, advising, registration, and books. Some of these are supplied through a state-wide system – see http://www.facts.org – see the subjects addressed by the nav-bar on this page.
Student portal:
is called Artemis – http://www.fccj.edu/artemis/artemis.html
The nav-bar on the top of their support site points users to the fours sites they felt most important:
[graphic removed]
Here are the links on their student portal system:
[graphic removed]
Left side of page – personal. schedule, academic history, and college finances:
[graphic removed]
and the right hand side – systems alerts, college calendar, college-wide, communication:
[graphic removed]
They’re adding new sites: advising, campus life, career development, departments/programs
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FCCJ College Orientation:
http://www.fccj.edu/resources/orientation/index.html
The online orientation stresses the mechanical (at this point – they are working toward a broader-based product)
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FCC (statewide) Library – Information Literacy
Yes Nancy, their library handles the information literacy! “All FCC degree-seeking students enrolled in catalogue year 2004-2005 or later will be required to meet the Information Literacy Requirement to graduate.” See the yellow handout for a FAQ.
This project took at least five years to put together. They’ll know the library, databases, citation, how to use the Internet, how to avoid plagiarism. The assessment takes about 90 minutes, but there is no time limit.
Students are not required to take this right off, as they have been tested to death in order to begin school. They should take this as a sophomore, say. To prepare for the test students can take a one-credit online course. The book Learning to Learn is available for purchase in the Library, or can be checked out from the library.
We can’t log into the page because we are not enrolled (hence no screenshots) but everything the students need – all the instructions, the online course, etc. -- is available at one site so, as the presenter says, “the students have no excuse not to pass the assessment.” Librarians (reference librarians are all they have) are available to assist students prepare for the assessment.
She recommends using Facts on File as a universal reference service:
http://www.facts.com/online-fdc.htm
“Information literacy teaches vital learning skills for life. In a world where an infinite amount of information is available, students need to develop greater knowledge of information course and keener abilities in acquiring, evaluating, using and communicating information. In other words, learning information literacy skills will help you earn better grades.” -- from the FAQ
They have an online librarian service which involves both email and IM (internet messaging – real-time chat. Kurt Wagner is working on activating an IM service at WPUNJ
Robert Harris |
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